Call Center/Customer Service

HERE ARE THE REQUIREMENTS FOR
CALL CENTER/CUSTOMER SERVICE

GPA: 2.0

10TH-12TH GRADE

INSTRUCTOR: SUSAN MITCHELL
Email: [email protected]

SKILLS:

Topics include: life, health, property, and casualty insurance fundamentals, marketing, sales, customer relations, and an introduction to microcomputers.

EXPERIENCE:

The program emphasizes development of those skills and techniques needed to function as strong, contributing, successful members of the sales and marketing team.

CERTIFICATIONS:

Technical Certificate of Completion (TCC) in Certified Insurance Marketing Representative

COLLEGE CREDIT: (17 credits)

*Intro. to Computer Literacy

*Business Math

*College Algebra

*Principles Of Marketing

*Professional Selling

*Interpersonal Relations &

*Professional Development

HIGH SCHOOL CREDITS:

3 CTAE Pathway Credits

1 Academic Class

*Ethnic Studies

CTSO AFFILIATION:

FBLA

POTENTIAL JOBS AND SALARIES:

Insurance Sales Agents $50,940

(High School Diploma)

Wholesale And Manufacturing Sales Representatives $63,000

(Varies)

Sales Engineers $103,900

(Bachelor’s Degree)

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